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If something about your journey was not right, we want to hear about it. Most problems are settled the same day.
How to complain
Email [email protected] or call 0800 020 9501. Please include the booking reference, the date and time of the journey, and what went wrong. If you have the chauffeur's name it helps.
What happens next
- We acknowledge every complaint within one working day.
- We investigate, which usually means speaking to the chauffeur and the dispatcher on duty, and reply in full within five working days.
- If it will take longer, we tell you why and when to expect an answer.
If you are still not satisfied
Ask for the matter to be escalated to a director, who will review it independently of whoever handled it first. If we still cannot resolve it, you may take the complaint to Birmingham City Council, which licenses us as a private hire operator (licence PH195493).
How to contact us
Bespoke Journeys Online Ltd, trading as Bespoke Executive Chauffeurs
Registered in England & Wales, company no. 17446792
Private hire operator licence PH195493, issued by Birmingham City Council
41 Asquith Road, Ward End, Birmingham B8 2HP
Email: [email protected]
Telephone: 0800 020 9501