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These terms apply when you book chauffeur services from Bespoke Journeys Online Ltd (trading as Bespoke Executive Chauffeurs) ("we", "us"), whether through this website, by telephone or by email.
1. Booking and confirmation
A booking is not confirmed until we have sent you a confirmation naming the vehicle class, the pickup point, the date and the time. Quoted fares are held for the journey described. Changing the route, the number of passengers or the amount of luggage may change the fare, and we will tell you before the change takes effect.
2. Fares and what they include
Fares are fixed before travel. Unless stated otherwise, a fare includes the vehicle and chauffeur, motorway tolls, the Birmingham Clean Air Zone charge, airport parking and drop-off charges, luggage handling, and the waiting time set out below. Gratuities are not expected and are never added.
3. Waiting time
Airport collections include 60 minutes of complimentary waiting after an international arrival and 30 minutes after a domestic one, measured from the actual landing time rather than the scheduled one. All other collections include 15 minutes. Waiting beyond the included period is charged at the rate quoted at the time of booking.
4. Cancellation
See our Cancellation and Refund Policy, which forms part of these terms.
5. Your responsibilities as a passenger
Passengers must wear seat belts where fitted. Our chauffeurs may refuse to carry a passenger who is behaving in a way that puts the safety of the vehicle or its occupants at risk. Smoking, including vaping, is not permitted in any vehicle. You are responsible for any damage or soiling caused by you or your party, and a cleaning charge may apply.
6. Luggage and property
Please tell us the number and size of cases when booking so the right vehicle is assigned. We handle luggage with care but cannot accept responsibility for items left in a vehicle. Anything found is held and you will be contacted where we can identify the owner.
7. Delays and matters outside our control
We plan journeys against live traffic conditions and monitor flights where a flight number has been given. We are not liable for delays caused by events outside our reasonable control, including severe weather, road closures, accidents and industrial action.
8. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our liability in connection with a booking is limited to the fare paid for it.
9. Licensing and insurance
We operate under private hire operator licence PH195493, issued by Birmingham City Council. Every chauffeur holds a private hire driver licence and has passed an enhanced Disclosure and Barring Service check. Vehicles carry hire and reward insurance. Documentation is available to account customers on request.
10. Complaints
If something goes wrong, please see our Complaints Procedure. We would rather hear from you than not.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
How to contact us
Bespoke Journeys Online Ltd, trading as Bespoke Executive Chauffeurs
Registered in England & Wales, company no. 17446792
Private hire operator licence PH195493, issued by Birmingham City Council
41 Asquith Road, Ward End, Birmingham B8 2HP
Email: [email protected]
Telephone: 0800 020 9501